Our client's

FREQUENTLY ASKED QUESTIONS

Google Rating
4.9
Based on 671 reviews
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Frequently Asked Questions

When is the best time to move?

The busiest times for moving companies are typically during the summer months, May-September. If you are planning a move during that time you should make arrangements early.

Friday and Saturdays are big moving days so if you have flexibility in your schedule it can be easier to get a date during the week rather than a weekend.

Can I get an estimate?

Yes! Arch Moving is ready to give you a FREE no-obligation estimate anytime. Just fill out our website forms and we'll be glad to assist you.

Will you send me a confirmation?

Once you schedule your move, a confirmation will be mailed or emailed. You will be sent a copy of the Contract prior your moving date.

Should I tip the Movers?

Tips are not required but will be very much appreciated. This boosts our movers morale after a long move.

Do I need to feed or provide drinks for the movers?

No. This is not something you have to do. Although the guys do appreciate water to rehydrate.

How do I pay for the move?

You can pay either by Card or Check.

Do your workers have tools?

Yes, all of our drivers are equipped with tools to disassemble and reassemble Items like your bed frames, Mirrors on dressers, kitchen and dining tables, etc.

Do we carry insurance, and are our workers insured?

We have two different Coverages that are applied to the articles we move. We carry workers compensation for our movers. We also have cargo/liability insurance.

Do we give a call ahead for our Customers?

Yes, we give all of our customers at least a 30-minute call ahead.

What time does the clock start?

The clock starts when the movers arrive at your first location. Once the clock starts it will not stop until the customer tells us we are done for the day. Any breaks taken by the movers will be deducted off the clock at the end!

Do your employees use COVID safety measures? 

Yes, all of our employees are screened for COVID-19 and will wear a mask if requested. 

Will your company pack our house?

Arch Moving does provide a packing service! Typically, prior to the move, an On-Site estimate is necessary for this service. Please make sure to ask a manager when you call for packing service that you would like someone to come out for an estimate.

Can I book my move entirely online?

Arch Moving’s website does have a link (top right of the front page) to book and reserve your moving spot entirely online. Our team will review your information and will give you a phone call to confirm your details.

How does the pricing work with Arch Moving?

We charge an hourly rate which is based on how many men, and how many trucks you need on moving day. We will breakdown that hourly rate after the two hour mark, and charge only by the minute once that mark has passed (No charging in increments of time after two hours!) There is also a one time travel fee per move. We charge $50 for moves within the St. Louis County/City area, and $1.50/mile round trip based on our office for all moves outside of those areas. Other pricing may apply for specialty item moves/requests from our team.

How will the movers protect my belongings during loading, transport, and unloading?

Our trucks are stocked with high quality furniture blankets, dollies, industrial grade stretch wrap, and tie down straps. All of these materials are included with our service at no additional cost to the customer. Customers will need to provide their own furniture blankets and tie down straps on POD, storage unit, and Uhaul (Loading Only) jobs.

OUR CLIENT REVIEWS

What our clients say

Thank you Arch Moving! Imani, Charles, and Keith were great to work with and made sure to take excellent care of our belongings.
Adam Morse
Adam Morse
03:55 28 Jan 22
Chris M. and Demitrious K. did a great job moving us in. They were on time, polite, and finished the job in the quoted time. I would definitely use them again.
Bret Narayan
Bret Narayan
18:23 25 Jan 22
Best moving company, I had the two respectful men (Imani and Johnny). I will definitely use Arch Movers again
Michelle Temes
Michelle Temes
18:33 24 Jan 22
Jon and Jesse were great!
e d
e d
02:32 24 Jan 22
Best moving experience!! Matthew, Demetrius M and Dequinn were super friendly, courteous and efficient!! Time estimate was spot on. Would definitely recommend,👍
alicia collins
alicia collins
20:13 23 Jan 22
Charles and Anthony K did a great job with our move.
Cee obermac
Cee obermac
04:06 23 Jan 22
Chris and Demetrius made what could have been a rough day almost enjoyable. Thank you for the great attitudes and great service.You even made me feel ok for having too much stuff!
Tanya Bussey
Tanya Bussey
03:50 23 Jan 22
Charles and Anthony K were fantastic moving our house full of furniture as it got colder and colder today! They carefully padded and wrapped everything and made sure to take care not to damage anything during the process. Total professionals and friendly throughout even after they had to haul some heavy exercise equipment out of our basement. We would recommend them highly to anyone!
F C
F C
02:04 23 Jan 22
Very glad we hired arch moving. Staff was very friendly when booking, and movers were great. They worked tirelessly in 5 degree weather with ice everywhere and were able to move everything with no damages. We had very fragile glass furniture pieces they took extra care wrapping and making sure everything was safe, which I appreciate. The crew was led by Jonathan with his help Antonio, Chris and Shaun. They were cheerful and friendly through the cold and never stopped. They said it would help their families to leave a review which I’m happy to do, and will recommend them to anyone I know that needs to move. Thank you arch movers!
James Moore
James Moore
01:52 23 Jan 22
John, Dementia A and Keith are awesome
james woods
james woods
21:27 22 Jan 22
Imani, Chris W., and Sean moved all my things and did a fantastic job. The loaded everything within an hour and were extremely friendly the entire time. They went above and beyond to make sure everything travelled safely and to make sure we were satisfied. The process from getting quotes to the end was extremely smooth. Highly recommend!
Katelyn Wray
Katelyn Wray
14:52 20 Jan 22
Thank you Imani, Charles, and Jesse for your professionalism and willingness to go above and beyond. You worked quickly and efficiently to move my belongings with care. I appreciate not only your hard work but also the friendliness and humor with which you completed it. I will call on Arch again should I have need. Thanks so much!
Yani P
Yani P
02:53 20 Jan 22
Quenten and Charles could not have been more professional or hard working. They were on time, explained the contract, estimated the time it would take to make my move and were very accomodating when I asked to include additional items. The next time I have things to move, I will be going directly to Arch Moving. Thank you, guys.
Judy Kerr
Judy Kerr
15:38 18 Jan 22
Arch Moving is a great moving company. They are very efficient and do not waste any time moving your items. Moving is stressful, and this company makes is so easy for a great price! Chris M. and Demetrius K. were friendly and very helpful in moving! Everyone is polite and they take very good care of your items! Definitely would recommend!
Adrianna McAbee
Adrianna McAbee
14:05 18 Jan 22
Thank you Arch Moving for the team of DeQuin Sleets, Chris Miller, Keith Cooper. They were intuitive in situational movement as well providing feed back instructions. I recommend these guys hands down.
Walter Herron
Walter Herron
20:51 13 Jan 22
Both Matthew and Cole were super nice and very professional.
Kathy Frye
Kathy Frye
18:47 13 Jan 22
Jonathan, Demetrius K, Imani and Jesse were our movers. They all did an excellent job with our huge move going back and forth to both houses. They were polite, respectful, hard working and efficient. Our move took 11 long hours and they were still always courteous and never complained. They all worked great as a team! I would highly recommend these 4 guys & Arch Moving for your next move!
Cher Schwartz
Cher Schwartz
14:32 12 Jan 22
John and Charles did a great job with moving my sisters couches and chairs today. Will use again. Thanks guys
Paulette Mooris
Paulette Mooris
20:53 11 Jan 22
Professional and highly skilled movers! They went right to work and did not waste any time. Made sure to treat my belongings with care. They also have unbeatable prices within the area!!
Sara
Sara
17:13 11 Jan 22
Arch Moving moved us yesterday. They were professional and did a fabulous job. We would recommend they to others and we have moved a lot. Thank you!Our move was completed by: Jonathan, Demetrius K, and JesseThey did a great job!
louise kingsbery
louise kingsbery
15:57 07 Jan 22
This was the best moving experience I have ever had! The guys were professional, friendly and went above and beyond. It was freezing yesterday morning and they still were fast and friendly. If you are moving use Arch Moving - no need to look further.
Germaine Komor
Germaine Komor
13:02 04 Jan 22
I hired Arch Moving for a 1 bedroom moving job (furniture only). Even from the get go, Arch Moving was very easy to work with to obtain quotes and rates were very reasonable! The movers, Charles & Anthony K, were incredibly efficient, and took only ~1 hr with moving everything out of my second floor apartment, including my bulky sectional & bed! Everything took about 2 hours and I couldn't be happier. Thank you to Charles & Anthony K for being such a speedy and professional job!
Jiwon Yi
Jiwon Yi
04:21 03 Jan 22
Chris M and Demetrious K were conscientious, professional and hard-working. It was 20 degrees outside on the day of our move, terrible conditions. They moved all of our stuff quickly and safely. These guys were really something else.
Daniel McCready
Daniel McCready
23:58 02 Jan 22
Charles and Keith were great. On time, careful and friendly. Would recommend.
charles martin
charles martin
19:52 02 Jan 22
I had a great experience with Arch Moving Co. Matthew was excellent and very professional. I would definitely recommend this company!
Karen France
Karen France
01:55 29 Dec 21
Was a pleasure working with this company five stars all the way… Quinn Anthony and Charles were absolutely pros at their job Hope I need them again I would referred them to everyone!
Maryann Robinson
Maryann Robinson
17:28 28 Dec 21
Charles and Imoni came out to help us move. I didn’t think we were going to be able to get all of our items moved in the amount of time we hired Arch Moving for. Charles and Imoni worked hard and diligently. They were able to move all of our items in the amount of time and organized them neatly in the truck. They were very respectful, responsive, and professional. I was extremely impressed with Charles and Imoni. Would not hesitate to hire Arch Moving again. Quality service.
Alex Williams
Alex Williams
15:01 28 Dec 21
Awesome! Anthony K, Johnie, and Charles were so quick, polite, safe, careful and personable. I would definitely recommend them and hire them again! Altogether a fantastic experience for our difficult time.
Maggie Peck
Maggie Peck
17:47 27 Dec 21
Richmond and Charles did a great job! They made a stressful move a little better.
Teresa Bradley
Teresa Bradley
21:44 23 Dec 21
Imani, Odell and Demetrius moved our daughter and her roommate out of their two bedroom apartment into another building's storage. They took what felt to us like a stressful and complicated move and made it feel easy! We talked to several moving companies before deciding on Arch, and Jonah in the office was super helpful and responsive. The guys did a great job and finished at the lower end of our time estimate, even though we had a snag with getting access into the new building. They carefully wrapped all the furniture that was being stored and were very helpful carrying some additional items down to our cars. Everyone we dealt with was professional and helpful. Thanks!
Beth du Toit
Beth du Toit
17:21 23 Dec 21
We had the ace team of Imani, Odell, and Demetrius who were on time, incredibly polite, and made a two bedroom apartment disappear in record time. We couldn't believe how fast and efficient they were. If you want a responsive, reliable, careful, service-oriented moving company at a reasonable price, then you want to hire Arch Moving. And be sure to ask for Imani, Odell, and Demetrius
Carol Greenspun
Carol Greenspun
03:44 23 Dec 21
Our first move with Imani, Keith, & Anthony T went really well! Quick, kind, and well-organized. Our second move with Charles and Imani went just as great! They are definitely professional and soo helpful! Thanks again 😊
Abigail Hopkins
Abigail Hopkins
20:19 22 Dec 21
Charles and Imani were great! Super fast and professional service! Highly recommend
Sarah Kaplan
Sarah Kaplan
18:28 22 Dec 21
Quentin, Chris W., & Demetrious K were absolutely amazing. They were quick, careful and very professional. I would highly suggest Arch Movers!
Andrea Mahoney
Andrea Mahoney
20:01 20 Dec 21
Thank you to Jon and Charles for a quick and pleasant move. They exceeded my expectations on how quickly and effortlessly the move went. I was pleased with how kind and friendly they both were. Thank you for making our Christmas stress-free! I recommend not only the company, but these workers!
K Martin
K Martin
16:18 20 Dec 21
Chris and Charlie were fast and professional. Everything was moved safely with no problems!
Justin Hartman
Justin Hartman
22:13 19 Dec 21
Our movers, Chris and Demetrious, did a fantastic job! They were great company throughout the move, took care of our belongings, and made sure we were settled into our new home. My husband and I highly recommend Arch Moving for those who are looking to move!
Robyn Shurbet
Robyn Shurbet
19:16 19 Dec 21
Charles and Anthony K. did a fantastic job moving our heavy furniture. They were professional and respectful to all our items. I highly recommend .
Stephen Jolly
Stephen Jolly
22:26 15 Dec 21
We moved today from Labadie to Manchester. The Company had great communication with me from the start. We had Matthew and Marcel. Very professional young men and our property was handled with care. Thank you. Highly Recommend!
Gail Daugherty
Gail Daugherty
21:19 14 Dec 21
Moved from a 2 bedroom apartment to our first house. Charles, Richmond and Anthony K moved us quickly and carefully. They were very professional and responsive. They worked efficiently and I was surprised at how fast they managed to do the move.They handled our paintings very carefully. We had a bed frame that couldn’t fit through the door and they promptly disassembled and reassembled the bed frame during the move.I highly recommend arch moving if your movers are as good as Charles, Anthony K or Richmond. Thanks guys!
D P
D P
19:24 11 Dec 21
Charles, Richmond, and Anthony K. did a fantastic job moving us from a 2br apartment to a 3 bedroom house. They were quick, efficient, and very personable. They were careful with our belongings and attentive to directions. They reassembled our bed frame and moved our king sized purple mattress perfectly. We appreciate all of their hard work!! Thank you!
Megan Polley
Megan Polley
19:18 11 Dec 21
The moving plans we had fell through so we were in a pinch. And all I had to do was make one phone call and we had movers. They worked with us on what days and times we could only move. Chris and Demetrius were both very friendly and very professional.
Penny Wilhelmus
Penny Wilhelmus
17:47 11 Dec 21
Had a great move with Arch Moving, easy to set up and straight forward pricing. Very impressed with the professionalism of our movers Matthew and Chris!
Sarah Park
Sarah Park
23:31 09 Dec 21
Charles, Anthony K, and Jomah we're excellent! Our huge safe is no picnic, and they unloaded it with no problem. Very friendly, polite, and professional.
Laura Luer
Laura Luer
21:35 06 Dec 21
Jon and Jesse did a great job. They finished the job so fast and made sure they were careful with the furniture. I really appreciate those guys.i dnt know what I would've done without them.. Thanks for sending them.. I can tell they are your best
Stephen Wallace
Stephen Wallace
16:40 05 Dec 21
My first time using this company. I was referred to them by a friend who used them a month ago. I’ve used several other moving companies around the area and arch moving is by far the Best experience I’ve had. They handled all my items with care Loading and unloading. Matthew, Antonio and Dequin were a great team and I’d recommend asking for these guys when moving.-Erica
Erica Poe
Erica Poe
01:49 05 Dec 21
Loading and Driving Services - high recommend these loaders and drivers. They showed up with great attitude, loaded the 2 trucks with all of our furniture, treadmill, dining tall... You know the drill. They asked questions when they didn't know. And even help to load our own car!!!Here are their names: Matt, Jonathan, Demetrius M, Dequin, and Chris W. Ask for them
Kevin and Victoria
Kevin and Victoria
21:55 03 Dec 21