Find answers to common questions about our moving services.

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What to do in the case of inclement weather?

Arch Moving prioritizes the safety of our customers and employees during inclement weather. Severe weather may require us to reschedule your move for a later date. For mild weather challenges, we'll work with you to determine the best course of action and may take extra precautions. If you're concerned about the weather, contact us to discuss your options, and we'll do our best to accommodate your needs while keeping everyone safe. We'll work with you to reschedule your move if necessary, as your safety is our top priority.

What to do if I need to cancel my move?

If unexpected circumstances arise and you need to cancel your move, please contact us as soon as possible to let us know. We require a 48-hour cancellation notice to refund your deposit in full. If you cancel within 48 hours of your move, we may not be able to refund your deposit. We will work with you to reschedule your move if needed and are available to address any concerns or questions you may have.

Am I supposed to tip my movers?

Tipping is not required, but it is greatly appreciated by our movers. If you feel that your movers have done an exceptional job, you may choose to tip them to show your appreciation. Tips are not included in the price of your move and should be given directly to your movers.

What are your rates?

At Arch Moving, our rates vary based on factors such as the distance, the items being moved, and any additional services required. To provide an accurate estimate, we encourage you to call us and provide more information about your move. By doing so, we can give you a transparent and fair estimate. We are committed to upfront pricing and are always happy to answer any questions about our rates. Please give us a call, and we'll work with you to provide a competitive rate that meets your budget and needs.